…how to participate in a live webcast


Presentations start automatically when you open the GigTV Player. If the presentation is live you can join before it begins or after it has started. The GigTV Player includes separate controls to navigate and adjust the video and slideshow portion of a presentation based on your preferences.

You can also interact with the presenter through polls and Q&A.

 GigTV Player Requirements



  • Windows 10, Windows 8, Windows 2008 R2, Windows 2008, Windows 7, or Windows Vista
  • IE 8+, Firefox, Chrome, or Edge
  • Silverlight 5 (if using older browsers) or Flash required (modern browsers only)
  • Broadband internet connection


  • Windows 10, 8.1 or 8
  • Internet Explorer 10+ or Edge
  • Broadband Internet Connection 


  • Mac OS 10.5.7+
  • Safari, Firefox, or Chrome
  • Flash (viewers are prompted to install this when attempting to view a video or presentation)
  • Broadband internet connection


  • iPad (3rd generation or later), iPad Air, iPad Air 2 or iPad Mini (1st generation or higher iPhone 5 or later, iPod Touch (5th generation or later)
  • iOS 8 or later
  • Mobile Safari
  • Older iPhones and iPods may require Mediasite Mobile App (free download from the App Store)
  • Broadband Internet Connection


  • Android 4.4 or later
  • Chrome Browser
  • 3G/4G or WiFi broadband internet connection


  • Chrome of Firefox
  • VLC Media Player (to install H.264 codecs)
  • Broadband Internet Connection

BLACKBERRY (on-demand only)

  • BlackBerry OS 10+
  • PlayBooks for QNX devices
  • BlackBerry browser

To ensure you can participate in a live webcast, please complete these steps:


If viewing on a PC, we recommend using Chrome as your browser for the best viewing experience. Make sure you’re connected to a good quality internet connection, with a minimum 10mbps download speed. We recommend anyone on Windows 7 to use a browser other than Internet Explorer, as this browser requires a plug-in to view content and is prone to media errors. To ensure compatibility and the best experience on Windows 7, please use Chrome or Firefox.

Mac users on Mavericks OS will need to disable the power saving function in Safari which is designed to disable all plug-ins.

iPad (2nd gen onwards) & iPhone viewers (iOS 10+) can watch via Mobile Safari using a 3G/4G connection or via a wifi network with plenty of download speed.

Older iPhone viewers (iOS 9 and before) will need to download the ‘Mediasite Mobile App’ and be connected to a wifi broadband or 3G/4G cellular network to view live webcasts. Download the iOS app here.

Android (4.4+) viewing is possible live via Chrome Mobile. 


Adobe Flash Player or Microsoft Silverlight will be required for some older browser versions and/or operating system versions. If you don’t have Flash or Silverlight already installed, and you are using an older configuration, you may be prompted to install one of those plug-ins. Please complete the installation and restart your browser, and try to view the presentation again.

Some browsers will prompt you to activate Flash or Silverlight. This must be done before the player will load the video. If you don’t see the prompt right away, look for a Plug-in Blocked message in the address bar. Find the option to Activate or Allow to Run Flash or Silverlight. Additionally, you can permanently allow Flash or Silverlight to run – select Always allow this plug-in.

3.Test your connection speed & media player in advance – click here.
4.Test a webcast on your system in advance – click here.

Sending questions

You may have the opportunity to ask speakers a question during the live webcast. If so, click on the SPEECH BUBBLE icon    beside the timeline in the lower right corner of the webcast player. Please include your name and email address. If we don’t get to your question during the webcast, we will respond after the event. If the webcast stops at any time, try refreshing your browser.

Frequently Asked Questions

I already registered for the event via the organisation running the webinar, why is the webinar system saying I’m not registered?

The webinar system isn’t linked to the organisers registration system. Please enter your details to get access to the webinar. For further info, please read our support article

Why doesn’t the presentation appear?

If you are using a pop-up blocker, configure it to allow site pop-ups.

Why don’t I see Video in the video window?

The presentation may be audio only, dual video (if viewing via mobile phone) or you may not be using the correct browser version. If we’re streaming dual video, only one video will be displayed at any time on mobile phones. You’ll still hear audio but will only be able to see one video at a time. 
You can also try updating to the latest version of Flash Player. Some networks block video for security reasons. Try connecting via a mobile network instead. 

Why can’t I hear audio?

Check that the computer you are using has speakers.
Check your volume control. There are three areas you may find volume controls:
* Player volume: Look for this icon inside the GigTV Player.
* Computer volume: Adjust the volume slider and confirm that Mute is not selected.
* External computer speakers(optional): Your speakers may have a volume

Need support?

Click here or the icon ↘ for support!